Effective Date: Aug 8, 2025
Last Updated: Jan 19, 2026

At Octaine (“we”, “our”, “us”) we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, website, mobile applications, and connected platforms (collectively, the “Platform”).
This Privacy Policy also describes your rights and choices. By using the Platform, you acknowledge that your personal information will be handled as described here.

0. Key Definitions

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you.
Octaine Group means Octaine and its affiliated entities under common ownership or control, and any current or future brands, products, and services offered by those entities.
Service Providers means vendors that process personal information on our behalf and under our instructions.
Partners means third parties you may interact with through the Platform, such as event sponsors, payment providers, verification providers, or marketing and advertising partners.

1. What Information We Collect

We collect personal information from three main sources: (1) information you provide, (2) information collected automatically when you use the Platform, and (3) information from partners and other third parties where permitted.

A. Information you provide

• Account Data: Name, email address, username, password, and other details used to create and manage your account.
• Profile Data: Optional profile details such as avatar, preferences, goals, and related information you choose to provide.
• Fitness and Performance Data: Ride logs, power output, heart rate, cadence, and other telemetry, including calculated metrics and insights used to provide features and personalization.
• Betting and Payments Data (where applicable): Wagers placed, betting history, outcomes, transaction details, and wallet information (including cryptocurrency wallets if used).
• Verification Data: Information used to help confirm identity or eligibility, support anti fraud and anti cheating, and enforce Platform rules.
• Communications: Messages you send to us or post through the Platform, including support requests, surveys, forum posts, and feedback.
• Marketing and Preferences: Newsletter sign ups, communication preferences, interests, and consent records where required.
• Biometric Data (optional): Rider verification metrics such as video recordings or weight checks, collected only when you choose to participate in a feature that requires them and where permitted and required consents are obtained.

 B. Information collected automatically

• Device and Usage Data: IP address, browser type, device identifiers, app identifiers, operating system, crash logs, access times, pages viewed, actions taken, and referring URLs.
• Approximate Location: General location derived from IP address or similar signals.
• Cookies and Similar Technologies: We and our partners may use cookies, SDKs, pixels, local storage, and similar tools to support core functionality, analytics, fraud prevention, and marketing.

 C. Information from partners and third parties

We may receive information from payment processors, verification and anti fraud providers, analytics providers, marketing and advertising partners, and event partners. This can include payment confirmation, risk signals, eligibility confirmations, marketing attribution, and aggregated reporting.

2. How We Use Your Information

We use personal information to operate, improve, and protect the Platform, and to communicate with you. The purposes below are not mutually exclusive.

A. Provide and operate the Platform

• Account creation, authentication, and profile management
• Delivering features, race timing, rankings, challenges, and analytics
• Customer support, troubleshooting, and communications about your account
• Personalization, recommendations, and feature development

 B. Betting, payments, compliance, and integrity (where applicable)

• Processing wagers and transactions
• Risk, fraud, and abuse detection
• Eligibility checks, rule enforcement, dispute handling
• Legal and regulatory obligations, including AML, KYC, sanctions screening, and recordkeeping where required

 C. Improve and secure the Platform

• Analytics, research, and product improvement
• Debugging, monitoring, and performance analysis
• Security, safety, and platform integrity, including anti cheating and verification workflows
• Audits, internal controls, and governance

D. Communications, including marketing

We may contact you for operational and administrative reasons, such as security alerts, transaction notices, policy changes, and support responses.

We may also send marketing communications about the Octaine Group, including updates, new features, events, offers, and content that may be of interest. Where required by law, we will send marketing communications only with your consent. Where permitted by law, we may send marketing based on an existing relationship or our legitimate interests, and you can opt out at any time.

We may use limited information such as your email address, general location, and engagement with our messages to measure and improve communications. Some emails may include tracking technologies that record actions such as opens and clicks.

3. Legal Bases for Processing (for certain jurisdictions)

Where applicable law requires a legal basis, we rely on one or more of the following:

• Contract: to provide the Platform and perform our obligations to you
• Legitimate interests: to operate, secure, improve, and market our services in a way that is proportionate and respects your rights
• Consent: for certain marketing communications, optional features, and certain cookies or similar technologies where required
• Legal obligation: to comply with laws and regulatory requirements
• Vital interests and public interest: in limited cases, such as preventing fraud, ensuring safety, or responding to lawful requests

4. How and Why We Share Your Information

We share personal information as needed to operate the Platform, comply with law, and run our business. We do not share more than is reasonably necessary for the intended purpose.

A. Within the Octaine Group

We may share information within the Octaine Group for purposes described in this Privacy Policy, including providing services, customer support, analytics, security, and marketing.

B. Service Providers

We share information with Service Providers that help us operate the Platform, such as hosting, analytics, customer support tools, communications delivery, fraud prevention, payment processing, identity verification, and marketing infrastructure. Service Providers are required to protect information and use it only for the services they provide to us.

C. Partners and public features

Event Sponsors and Partners: If you participate in a challenge, event, or prize based activity, relevant performance data such as rankings, metrics, or eligibility status may be shared with sponsors or displayed as part of the event experience.
Other Users: If you participate in public competitions or leaderboards, your name, avatar, and performance data may be visible to others based on your settings and the nature of the activity.

D. Advertising and marketing partners

We may share limited identifiers such as email address, device identifiers, or similar information with advertising and marketing partners to:

• Measure campaign performance and attribution
• Deliver relevant offers
• Create audiences or exclude audiences, for example to avoid showing ads to existing subscribers

In some jurisdictions, this type of activity may be considered “sharing” or “selling” for targeted advertising. Where required, we provide choices to opt out as described below.

E. Legal, regulatory, and corporate events

We may share information with law enforcement, regulators, courts, or other parties when required by law or when needed to respond to lawful requests, protect rights and safety, investigate fraud, or enforce our terms and policies.
We may also share information in connection with a corporate transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate protections.

5. International Transfers

Because Octaine operates globally, your personal information may be transferred to, stored, or processed in countries outside your home jurisdiction. These countries may have different data protection laws.

When we transfer personal information internationally, we use appropriate safeguards where required, such as contractual protections and vendor due diligence. By using the Platform, you understand that your information may be processed in jurisdictions outside your own.

6. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including: access, correction, deletion, portability, restriction, and objection to certain processing, including direct marketing.

A. Marketing choices

You can opt out of marketing emails at any time by:

• Using the unsubscribe link in our messages
• Updating your preferences in your account settings if available
• Contacting us at privacy@octaine.com

Opting out of marketing does not affect service related messages such as security, account notices, transaction messages, or important updates.

B. Cookies and targeted advertising choices

Where available, you may have choices about cookies and similar technologies through your browser settings, device settings, or Platform controls.
If your jurisdiction provides the right to opt out of targeted advertising, selling, or sharing of personal information, you may exercise that right through the Platform controls where provided or by contacting us at privacy@octaine.com.

C. Exercising your rights

To exercise rights, contact us at privacy@octaine.com. We may verify your identity before responding. We will respond within the time required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Platform and maintain your account
• Support operations, security, and fraud prevention
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain appropriate business records and audit trails

Retention periods vary depending on the type of information, how it is used, and legal requirements. Where we no longer need personal information, we will delete it or de identify it, unless retention is required or permitted by law.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No security measures can guarantee absolute security, and you are responsible for keeping your login credentials confidential.

9. Children

The Platform is not intended for children. We do not knowingly collect personal information from children in jurisdictions where doing so is restricted. If you believe a child has provided personal information, contact privacy@octaine.com.

10. Third Party Links and Services

The Platform may link to third party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third party practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, where appropriate, provide additional notice through the Platform or by email.

12. Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact us at:
privacy@octaine.com
Octaine
198 Davenport Rd, Toronto, ON M5R 1J2